FAQ

All orders are verified and then packed and dispatched within 24–48 business hours after confirmation.

Business days excluding Saturdays, Sundays and public / national holidays.

Delivery timelines depend on your location and the courier partner. Estimated delivery timelines shown at checkout are indicative and begin after dispatch, not from the date of order placement.

Yes. Once your order is dispatched, you’ll receive a shipping confirmation email with a tracking link.

No. Orders are not processed, dispatched, or handled on Sundays or public / national holidays.

Yes, partial COD is available on select orders and locations, subject to verification and courier serviceability.

No. Any advance paid for a COD order is non-refundable, even if the order is refused or returned to origin.

COD availability depends on factors like order value, delivery location, and order history. Velentia reserves the right to restrict COD for certain orders.

No. Velentia does not offer refunds under any circumstances.

Yes. We offer size exchanges only, subject to eligibility conditions outlined in our Refund & Exchange Policy.

You can initiate an exchange through our self-serve returns portal available on the website. Exchange requests must be raised within the eligible window mentioned in the policy.

Replacements are dispatched only after:

1. The original item is received by us, and
   
2. The item passes quality inspection

This process is handled on business days only.

If the returned item is:

• Used, washed, damaged, altered, or
  
• Does not match the original product sent,

the exchange request will be rejected, and the item received will be shipped back to you.

If a delivery fails due to customer unavailability, incorrect address, or refusal, the order may be marked as Return to Origin (RTO).

In such cases:

• Shipping charges are non-refundable
  
• Re-dispatch may require advance payment
  
• Repeated RTOs may lead to COD restrictions

Once dispatched, delivery timelines are managed by the courier partner. If you notice a significant delay, please contact us and we’ll assist on a best-effort basis by coordinating with the courier.

Please contact us immediately with your order details. We’ll coordinate with the courier partner to investigate. Outcomes depend on courier verification and evidence provided.

You can reach us at support@velentia.in.

Please include your order number in all communications.

Customer support operates on business days only, excluding Saturdays, Sundays and public / national holidays.

Support hours are generally between 10:00 AM and 6:00 PM IST.

We aim to respond as promptly as possible. Response times may vary based on query volume and complexity.

We try to represent our products as accurately as possible. Minor variations in colour or texture may occur due to lighting, screen settings, or manufacturing tolerances.

Cancellations or modifications are only possible before the order enters processing. Once processing begins, orders cannot be cancelled.

You can find detailed information in our:

• Terms & Conditions
  
• Shipping & Order Policy
  
• Refund & Exchange Policy
  
• Privacy Policy
  

All policies are available on our website.