Refund policy

Refund & Exchange Policy

At Velentia, every piece is produced in limited quantities and carefully quality-checked before dispatch. To ensure fairness and maintain product integrity, please read our policy carefully before placing an order.

No Refunds

We do not offer refunds under any circumstances.

This includes, but is not limited to:

  • Change of mind
  • Ordering the wrong size
  • Liking or disliking the product
  • Delivery delays
  • Refused or unaccepted COD deliveries

Once an order is placed, it cannot be cancelled or refunded.

 

Size Exchanges Only

We offer size exchanges only, subject to the conditions below.

Eligible for Exchange:

  • The product does not fit as expected (size-related issues only)

  • The exchange request is raised within 7 days of delivery

  • The product is:

    • Unworn

    • Unwashed

    • Unused

    • With original tags intact

    • In resalable condition

Not Eligible for Exchange:

  • Requests raised after 7 days of delivery

  • Products showing signs of wear, washing, damage, or alteration

  • Requests for reasons other than size (e.g. “didn’t like it”, “ordered by mistake”)

  • Items marked as final sale or clearance (if applicable)

 

Exchange Process

Customers can request a size exchange using our self-serve returns portal by following these steps:

Method 1: Through Your Account

  1. Log in to your account on velentia.in

  2. Go to My Orders

  3. Select the relevant order

  4. Click on Request Return

  5. Choose Size Issue as the reason and submit your request

Method 2: Through the Order Confirmation Email

  1. Open your order confirmation or delivery email from Velentia

  2. Click on the View Order link

  3. Select the order and click Request Return

  4. Choose Size Issue and submit the request

Once submitted by you, and then approved by us, the product must be sent back to us for inspection. After we receive and inspect the returned item:

  • If approved, the replacement size will be dispatched.
  • If rejected, the original product will be shipped back to the customer.

Important:
All exchanges are processed as return → inspection → replacement dispatch.
The replacement is shipped only after the original product has been received and approved.

 

Availability & Fulfilment

  • Exchanges are subject to size availability.

  • If the requested size is unavailable at the time of processing, we will reach out with available alternatives.

  • Replacement shipments are dispatched without cash-on-delivery.

 

Quality Check Disclaimer

If a returned product does not pass our quality inspection:

  • The exchange request will be declined

  • The original product will be shipped back to the customer

  • No replacement will be issued

Velentia’s quality assessment is final.

 

Contact

For any questions regarding your order or exchange, please contact us at:
support@velentia.in

Kindly include your order number in all correspondence.

All exchange requests, return inspections, approvals, and customer communications are processed on business days only, excluding Saturdays, Sundays and public / national holidays, in accordance with our Shipping & Order Processing Policy.

 

Acceptance of Policy

By placing an order on Velentia, you agree to this Refund & Exchange Policy in full.